Refund & Return Policy

We want you to love what you ordered. If something is not right, this policy explains exactly what to do, what can be returned, and how refunds work. It applies alongside your rights under Alberta's Consumer Protection Act and other applicable Canadian consumer law — nothing here removes those rights.

1. Return Window

• Change of mind / fit: request a return within 14 days of delivery. Items must be unused, unwashed and unaltered, in their original condition and packaging, with all tags attached.
• Damaged, defective or incorrect items: please tell us within 48 hours of delivery and include clear photos of the item, the fault and the packaging. We will make it right — replacement, or a full refund including shipping.

2. What Cannot Be Returned

• Made-to-order, custom or altered items (unless faulty)
• Pierced jewellery such as earrings, and other items we must exclude for hygiene reasons (unless faulty or unopened)
• Final-sale and clearance items marked non-returnable on the product page
• Items returned worn, washed, altered, damaged by the customer, scented, or missing tags or packaging
• Gift cards, where offered

Small variations in colour between screens and batches, and the natural irregularities of hand embroidery, beadwork and sequins, are not considered defects — see our Terms & Conditions.

3. How to Start a Return

1. Contact us first through our Contact page with your order or invoice number, the item, the reason, and photos if the item is damaged or incorrect. Please do not ship anything back before we reply.
2. We will confirm whether the item is eligible and send you the return address and instructions.
3. Pack and ship the item securely in its original packaging, including a note with your order number. We recommend a trackable service — we cannot refund a return we never receive.

4. Who Pays Return Shipping

• We pay when the item is damaged, defective, or not what you ordered.
• You pay when you are returning for change of mind, fit or preference. Original shipping charges are non-refundable in these cases.

5. Refunds

• Once we receive and inspect your return, we will email you to confirm the outcome — normally within 2 business days of it arriving.
• Approved refunds are issued to your original payment method. Card refunds are processed through Stripe and usually appear within 5–10 business days, depending on your bank.
• If you paid by Interac e-Transfer or another manual method, we will refund to the account you nominate.
• If a return does not meet this policy, we will contact you and can ship the item back to you at your cost.

6. Exchanges

The quickest way to change a size or colour is to return the original item for a refund and place a new order, so you secure the stock before it sells out. If you would prefer a direct exchange, contact us — we will do our best, subject to availability.

7. Cancelling an Order

You can cancel before your order ships and receive a full refund — just contact us as soon as possible. Once an order has been dispatched it must be handled as a return. Made-to-order items cannot be cancelled once production has started.

8. Sale and Promotional Items

Discounted items follow this same policy unless the product page marks them final sale. Where a refund affects a promotion (for example a spend threshold that earned free shipping or a discount), the refund may be adjusted accordingly.

9. Late or Missing Refunds

If we have confirmed your refund but you cannot see it after 10 business days, check with your bank or card issuer first — processing times vary — then contact us with your order number and we will follow it up.

10. Questions

We would rather fix a problem than leave you unhappy. Reach us through our Contact page.