Shipping Policy

We ship from Edmonton, Alberta. This policy explains how long orders take, where we ship, what it costs and how tracking works. All prices and shipping fees are in Canadian dollars (CAD).

1. Order Processing

• Orders are usually prepared and dispatched within 1–2 business days of payment being confirmed.
• Business days are Monday to Friday, excluding statutory holidays in Alberta.
• During festive periods, sales or new launches, processing can take a little longer — we will keep you posted.
• Made-to-order items need additional time; the product page will say so.

2. Where We Ship and How Long It Takes

Estimated delivery times below are after dispatch, and are estimates rather than guarantees:

Destination	Estimated delivery
Edmonton & Alberta	2–5 business days
Rest of Canada	5–10 business days
United States	7–15 business days (plus customs clearance)

Remote and northern communities can take longer. If you need an order by a specific date, message us before ordering and we will tell you honestly whether it is achievable.

3. Shipping Rates

• Your exact shipping cost is calculated at checkout from your delivery address, before you pay — there are no surprise charges afterwards.
• Rates differ for Alberta, the rest of Canada, and the United States.
• Free shipping may be available on orders over a set amount. Any current threshold is shown at checkout or on the site.

4. Local Pickup (Edmonton)

Local pickup may be available in Edmonton. When offered, you can select it at checkout and we will contact you with the pickup address and available times once your order is ready. Please bring your order confirmation.

5. Tracking Your Order

Once your order ships, we will send your tracking number by email where the carrier provides one. You can also check progress any time on our Track Order page using your order details. Tracking can take up to 24 hours to start updating after dispatch.

6. Delivery Addresses

• Please double-check your address and phone number at checkout — we ship to the address exactly as provided.
• If an order is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we can reship it once you cover the new shipping cost, or refund the item value less the original shipping.
• If you notice a mistake, contact us immediately — we can usually correct the address before dispatch.

7. Missing, Delayed or Damaged Parcels

• Please inspect your parcel on arrival. If it arrives damaged, or an item is damaged or incorrect, contact us within 48 hours with photos of the item and packaging so we can resolve it — see our Refund & Return Policy.
• If tracking has not moved for several business days, or the carrier marks a parcel delivered that you did not receive, contact us. We will open an investigation with the carrier and stay with it until it is resolved.
• We are not liable for delays caused by carriers, customs, weather, strikes or other events outside our control — but we will always help you chase it.

8. Duties and Import Taxes (United States and beyond)

Orders shipped outside Canada may attract duties, import taxes or customs handling fees charged by the destination country. These are not included in our prices or shipping fees and are the customer's responsibility. We are required to declare the accurate value of goods on customs paperwork.

9. Questions

For anything shipping-related, reach us through our Contact page with your order or invoice number and we will help.